Free shipping on orders over $40 · 60-day money-back guarantee
Order Now
Legal

Privacy Policy

This policy explains what personal information Nectar collects when you visit or order from wellnessproducts.shop, how we use it, who we share it with, and the rights you have over it.

Last updated: [Month YYYY]

1. Who we are

Nectar ("Nectar", "we", "us", or "our") is the brand behind the Nectar Collagen Gummies store at wellnessproducts.shop. We are the data controller responsible for the personal information described in this policy, which means we decide how and why your information is processed.

Our registered business address is [Registered business address]. If you have any questions about this policy or the way we handle your information, you can reach us any time at hello@wellnessproducts.shop.

2. Information we collect

We only collect what we need to run the store, get your order to you, and keep the site working. This falls into two groups.

Information you give us

When you place an order through our order form, we collect the details you enter so we can process and ship it:

  • Your name, so we know who the order belongs to.
  • Your email address, so we can send your order confirmation, the secure payment link, shipping updates, and customer service replies.
  • Your shipping address, so your jars reach you.
  • Order details, such as the products, quantities, and any notes you include.

If you email us directly, we also keep the contents of that message and your contact details so we can respond and follow up.

Information collected automatically

When you browse the site, we and our providers may collect limited usage information such as your device and browser type, the pages you view, and how you arrived at the site. Some of this is gathered through cookies and similar technologies. For a full breakdown of the cookies we use and how to manage them, please see our Cookie Policy.

3. How we use your information

We use the information above for the following purposes:

  • To process and ship your orders, including confirming the order and arranging delivery.
  • To send you the secure payment link so you can complete your purchase.
  • To provide customer service, answer your questions, and handle refunds or guarantee requests.
  • To improve the store, understand how the site is used, and fix problems.
  • To meet our legal and accounting obligations and to detect and prevent fraud or misuse.

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

Where data protection law such as the GDPR applies, we rely on the following legal bases to process your personal information:

  • Performance of a contract. We process your order details, name, email, and shipping address to fulfil the order you have placed with us.
  • Legitimate interests. We rely on our legitimate interest in running and improving a secure, well-functioning store, understanding site usage, and preventing fraud, balanced against your rights.
  • Consent. Where required, we rely on your consent for non-essential cookies and similar technologies. You can withdraw consent at any time as described in our Cookie Policy.
  • Legal obligation. We process certain information to comply with tax, accounting, and other legal requirements.

5. How we share your information

We do not sell your personal information, and we never rent or trade it. We share it only with the service providers we need to run the store, and only so they can perform services for us:

  • Our form and email provider, which receives your order form submission and helps us send confirmations and the payment link.
  • Our payment provider, which processes your payment when you use the secure link (see section 6).
  • Our shipping and fulfilment partners, which use your name and shipping address to pack and deliver your order.

These providers are only permitted to use your information to carry out the services they provide to us. We may also disclose information where we are legally required to do so, or to protect our rights, safety, and property or those of others.

6. Payment data

We do not collect or store your card details on this site. When you complete a purchase, payment is handled through a secure link provided by our payment provider, and your card information is entered and processed on their systems, not ours. We receive only confirmation of whether a payment succeeded and the details needed to fulfil your order. Your payment is subject to your payment provider's own privacy practices.

7. International transfers

We and some of our service providers may process your information in countries outside the one where you live, including the United States. Where we transfer personal information across borders, we take steps to ensure it remains protected in line with applicable data protection law, using appropriate safeguards such as standard contractual clauses where required. If you would like more information about these safeguards, contact us at hello@wellnessproducts.shop.

8. How long we keep your data

We keep your personal information only for as long as we need it for the purposes described in this policy, including fulfilling your order, providing customer service and honouring the guarantee, and meeting our legal, tax, and accounting obligations. When we no longer need it, we delete it or anonymise it. If you would like to know how long we hold a specific type of information, contact us and we will explain.

9. Your rights

Depending on where you live, you may have some or all of the following rights over your personal information:

  • Access. Ask for a copy of the information we hold about you.
  • Correction. Ask us to correct information that is inaccurate or incomplete.
  • Deletion. Ask us to delete your information, subject to our legal obligations.
  • Restriction and objection. Ask us to limit how we use your information, or object to certain processing based on our legitimate interests.
  • Portability. Ask to receive certain information in a portable format.
  • Withdraw consent. Where we rely on consent, withdraw it at any time without affecting processing that already took place.

To exercise any of these rights, email us at hello@wellnessproducts.shop. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information properly.

10. Children's privacy

Our store and products are intended for adults. This site is not directed at anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us at hello@wellnessproducts.shop and we will delete it.

11. How we protect your data

We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, including serving the site over encrypted connections and limiting who can access your information. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will take reasonable steps to let you know. We encourage you to review this page periodically.

13. How to contact us

If you have any questions, requests, or concerns about this policy or your personal information, please contact us: